Help

What you can sort out yourself, and how to reach a person when you cannot.

Contacting Support

Operating Hours: Monday – Friday, 07:00 – 18:00 AEST (Brisbane / Queensland).

Target Response SLA: Within 4 business hours for flight-critical operations; next business day for general inquiries.

Password Management & Access Recovery

You can update your password at any time via your Account Settings.

If you are locked out or need an administrative password reset before automated email transports are active, contact [email protected] with your registered organization name and station identifier for identity verification.

Hardware & Flight Connection Assistance

Need assistance pairing your MAVLink 2 autopilot or DJI Pilot 2 MQTT bridge? Review our Drone Connection Wizard or view telemetry in the Pilot Dashboard.

Data Export and Account Closure

Download your complete station and flight logs anytime in JSON format from the Settings page. To close your account, ensure your active subscription is cancelled on the Billing Page, then confirm deletion under Security Settings.